Frequently Asked Questions

Frequently Asked Questions

Can I have a product made to size?
Our LED Light Panels and LED Light Boxes can be made to custom sizes with the following limitations:

LED Light Panel Maximum dimensions:

60″ x 118″ (5 ft. x 9.8 ft.)

What are the lead times for custom sizes?
Fast, very fast. All of our products are produced in our factory in South Korea. A standard order is produced in under 3 days and shipped via DHL Air. Most orders arrive at the customer’s door within 7 days after being placed. Larger orders require more lead time and usually make DHL, AIR not an economical solution. In that instance, Ocean Cargo would be used which generally takes 10-12 days of transit to arrive at the port and then transport time from there to the final destination.

Compared to our competitors offering similar products our lead times are significantly shorter as we have a higher capacity to produce these products than anyone in the world.

What makes your LED Light Boxes and LED Light Panels superior?
In short, the technology. We use a patented V-Cut CNC pattern to disperse the light from the LED light engine throughout the light guide. You may have seen other similar products that contain a dot matrix pattern or even an engraved pattern. Close inspection will show that the pattern is likely uniform, making it essentially no pattern at all. An engineered pattern is essential as it is the V-Cut pattern that guides the light throughout the acrylic creating even light distribution.

Why don’t more companies invest in V-cut patterns? Each piece of acrylic must be etched on a CNC machine with a pattern determined based on the specific size of that acrylic. This is expensive and time-consuming.  Most “foreign” companies prefer producing products as uniform as possible to take advantage of economies of scale. This is not to the advantage of the customer that is seeking a high-quality solution.

What are the frame color options for the LED Light Boxes?
Silver, Black, and White. Silver is the most common color and the default unless otherwise specified. All led light box frames are anodized aluminum.
Can you make organic shapes such as circles with your LED Light Panels?
In most cases, no. Our LED Light Panels use a high-quality PCB board and a rigid aluminum extrusion on the edge of the acrylic which acts as a vital heat sink. Companies that make organic shapes usually do so by using a flexible LED strip and mounting it directly into the acrylic. Acrylic is petroleum based and this could be a ticking time bomb, literally.

If the project were large enough it may warrant specialized engineering to make organic shapes. Please feel free to run your project needs by us to see if we have a solution.

Can you make you LED Light Panels frameless?
No. The aluminum extrusion that houses the LED strip is vital to the safety and lifespan of the product. This extrusion is very sleek and if a minimum .5″ separates the LED light panel and the object being backlight no seams can be seen as the light fills the space.

There is no such thing as a frameless LED light panel” Companies that call their panels frameless assert this because they embed the LEDs directly into the side of the acrylic. Not only does this create excessive heat, it does not make the led light panel frameless. The LED light panel is edge-lit, meaning the light source is projecting across the acrylic. The actual diameter of the LED light strip is not projecting, therefore, the frame is essentially created in that section of the acrylic by the LED strip as opposed to the outside of the acrylic in the aluminum extrusion. It is the exact same effect with the so-called “frameless” being sub-standard when it comes to the proper heat sink.

Are these products dimmable?
Yes. We offer various options to control the LED Light Boxes and LED Light Panels.
What color temperatures are available?
Whatever you prefer. Our standard color temperature is 6500k, pure white but we can produce between 2500k-9000k. This is one of the benefits of custom built, you are not constrained.
Are color changing options available (RGB)?
Yes. We offer RGB versions of both the LED Light Boxes and the LED Light panels. We also offer built in simple controllers or external DMX addressable controllers depending on your needs.